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Frequently Asked Questions

Here are the answers to some questions we often get asked. If there is something specific that isn't covered here, just sing out and we'll let you know!

What is Eatlocal?

Eatlocal is your go-to service for fresh, Tag 1, top-grade, locally-sourced fruit and vegetable box deliveries in the South Island. We're passionate about produce and our local artisan food products, and getting it all delivered right to your door as quickly as possible. 

What does Tag 1 mean?

Not all produce is created equal!  The produce industry uses grades, or tags, to denote the quality of an item, with Tag 1 being the highest. This tag is assigned to products that meet the highest standards in terms of freshness, appearance, and overall quality. These products are free from defects and exhibit superior characteristics such as size, colour, and texture.

Where do you source your products from?

Our fresh, seasonal produce is proudly sourced from trusted local growers in New Zealand.  Our amazing artisan food producers, many of whom are small businesses just like us, can be found tucked away in all corners of the country.  By supporting Eatlocal, you're  also enabling many other valuable Kiwi businesses to flourish. 

How do I place an order?

You can place an order through our user-friendly website where you can either create your own box or choose one of our pre-set boxes. Be sure to check out the Wishlist feature to save your favourite items for easier ordering in the future, as well as securely storing your address and payment details.

Do you use plastic in your boxes?

We're all about less waste and more taste, so we do our utmost to minimise the use of single-use plastics. Our goal is to ensure that your produce arrives fresh while also caring for our planet. Our box liners, which help keep your items fresh during an overnight courier run, are fully biodegradable.  You can, of course, request no liner if you prefer.

What happens if I'm not happy with something in my delivery?

Your satisfaction is our success story. We stand firmly behind the quality of our products, so if there is something you're not completely happy with, please let us know immediately. We can either refund the item, or in the case of Afterpay orders we will replace it in your next order with us. 

Can I customise my box?

Yes, absolutely!  With the "Curate Your Own Content" option, you have the freedom to choose the exact produce you want in your box.

Are there options for people with dietary restrictions?

Absolutely. We understand that many of our customers have specific dietary preferences and restrictions. Our website allows you to see products based on various criteria including dairy- and gluten-free, vegan, etc, by using our Search function to help you find suitable products easily.

Can I request products that are not listed on your website?

While we strive to offer a wide variety of products, we are always open to suggestions from our customers. If there is a specific product you would like to see on our website, please let us know, and we will do our best to source it for you.

Can I set up a subscription for regular deliveries?

You can opt for a hassle-free weekly subscription where a fresh pre-set produce box is delivered on the same day each week. here are no contracts, and you can cancel at any time. Click here to go to the Subscription section of our website.

How often are deliveries made?

We dispatch orders every day for delivery Monday to Friday. Our amazing network of couriers aim to deliver as promptly as possible, ensuring your edibles remain fresh! For specific delivery questions regarding your area, please contact us directly.

What time will my parcel be delivered?

Once we hand your box over to our hardworking couriers, your delivery could take place at any time during the working day, sometimes up to 6pm, depending on how busy they are that day.

How much do you charge for delivery?

We charge $10 to urban addresses and $15 for rural deliveries.  

Do you deliver to the North Island?

At the current time, we deliver to the South Island only.

Do you deliver to rural areas?

Yes we do, with Tuesday being the final day for dispatch to ensure your box reaches you in time.  Your order needs to hit our inbox by 11am Monday. There is a $15 courier fee for rural deliveries. 

Is there a minimum order?

We maintain a $50 minimum order value.

What payment methods do you accept?

We accept a wide range of payment methods including Visa, MasterCard, Afterpay, American Express and direct bank transfer, offering you flexibility in how you wish to pay for your orders.  All card payments are processed through Stripe, a secure payment processing platform that allows us to safely and effectively accept online and credit card payments.

Do you have gift cards available?

Yes, we offer gift cards from as little as $20 that can be purchased through our website, providing a fantastic gift option for your friends and family.  They are emailed straight to the recipient with your own personalised message that you create at the time of purchase.  

Can I gift a box to someone?

Yes! We offer gift options so you can surprise a loved one with a curated box of fresh and local products. Just enter the recipient’s address in the delivery details, and we'll take care of the rest. You can also include a personalised message to add that special touch. Rest assured, the recipient won't see any price information.

Can I add a note or special instructions for my delivery?

Yes, you can add special instructions for your delivery in the "Notes" section at the checkout. 

What is the concept behind Fruit At Work?

Fruit At Work is a service we provide that delivers fresh, premium quality, seasonal fruit boxes to offices in Christchurch, encouraging healthy snacking and boosting team morale and well-being. We are your one-stop shop as we also supply other kitchen essentials such as milk, tea, coffee, fresh juice and honey.

How can Fruit at Work benefit my team?

Providing Fruit at Work boxes in the office offers a healthy alternative to typical snacks, helps team members feel appreciated, and can contribute to a happier, more productive workplace environment.

What do clients say about Fruit at Work

Our customers have praised the Fruit at Work service, highlighting the exceptional quality of the fruit, and expressing appreciation for the positive impact it has on their teams' satisfaction and office atmosphere.  Here's a quote from one of our happy team members:-

" A wee thank you for everything you do for us, your delicious fruit box is LOVED by our team."

We love the interaction with our customers when we deliver the fruit boxes - it's great when people cheer as you walk in - "yay, the fruit's here!"

What makes the Fruit at Work initiative flexible?

Our Fruit at Work service is designed to be flexible and commitment-free, with no contracts or sign-up periods, allowing you to adjust your orders based on your business' evolving needs and preferences.

How does Eatlocal ensure the quality of the Fruit at Work boxes?

We pride ourselves on delivering fruit that is not only fresh but also of premium quality and rich in nutrients. Our selection is seasonal, ensuring that the fruit is at its best in terms of flavour and nutritional value. 

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