Frequently Asked Questions
Here are the answers to some questions we often get asked. If there is something specific that isn't covered here, just sing out and we'll let you know!
What is Eatlocal?
Eatlocal is your go-to service for fresh, Tag 1, top-grade, locally-sourced fruit and vegetable box deliveries in the South Island. We're passionate about produce and our local artisan food products, and getting it all delivered right to your door as quickly as possible.
What does Tag 1 mean?
Not all produce is created equal! The produce industry uses grades, or tags, to denote the quality of an item, with Tag 1 being the highest. This tag is assigned to products that meet the highest standards in terms of freshness, appearance, and overall quality. These products are free from defects and exhibit superior characteristics such as size, colour, and texture.
Where do you source your products from?
Our fresh, seasonal produce is proudly sourced from trusted local growers in New Zealand. Our amazing artisan food producers, many of whom are small businesses just like us, can be found tucked away in all corners of the country. By supporting Eatlocal, you're also enabling many other valuable Kiwi businesses to flourish.
How do I place an order?
You can place an order through our user-friendly website where you can either create your own box for $5 or choose one of our pre-set boxes. Don't forget to check out the Wishlist feature to save your favourite items for easier ordering in the future.
What happens if I'm not happy with something in my delivery?
Your satisfaction is our success story. We stand firmly behind the quality of our products, so if there is something you're not completely happy with, please let us know immediately. We can either refund the item, or in the case of Afterpay orders we will replace it in your next order with us.
Can I customise my box?
Yes, absolutely! With the "$5 Create Your Own Box" option, you have the freedom to choose the exact produce you want in your box.
Are there options for people with dietary restrictions?
Absolutely. We understand that many of our customers have specific dietary preferences and restrictions. Our website allows you to see products based on various criteria including gluten-free, vegan, etc, by using our Search function to help you find suitable products easily.
Can I request products that are not listed on your website?
While we strive to offer a wide variety of products, we are always open to suggestions from our customers. If there is a specific product you would like to see on our website, please let us know, and we will do our best to source it for you.
Can I set up a subscription for regular deliveries?
You can opt for a hassle-free weekly subscription where a fresh pre-set produce box is delivered on the same day each week. here are no contracts, and you can cancel at any time. Click here to go to the Subscription section of our website.
How often are deliveries made?
We dispatch orders every day for delivery Monday to Friday. Our amazing network of couriers aim to deliver as promptly as possible, ensuring your edibles remain fresh! For specific delivery questions regarding your area, please contact us directly.
What time will my parcel be delivered?
Once we hand your box over to the courier, your delivery could take place at any time during the working day, sometimes up to 6pm, depending on how busy they are that day.
How much do you charge for delivery?
We charge $5 to urban addresses and $10 for rural deliveries.
Do you deliver to the North Island?
At the current time, we deliver to the South Island only.
Do you deliver to rural areas?
Yes we do, with Wednesday being the final day for dispatch to ensure your box reaches you in time. Your order needs to hit our inbox by 11am Tuesday. There is a $10 courier fee for rural deliveries.
Is there a minimum order?
We maintain a $50 minimum order value.
What payment methods do you accept?
We accept a wide range of payment methods including Visa, MasterCard, Afterpay, American Express and direct bank transfer, offering you flexibility in how you wish to pay for your orders. All card payments are processed through Stripe, a payment processing platform that allows us to safely and effectively accept online and credit card payments.
Do you have gift cards available?
Yes, we offer gift cards from as little as $20 that can be purchased through our website, providing a fantastic gift option for your friends and family. They are emailed straight to the recipient with your own personalised message that you create at the time of purchase.
Can I gift a box to someone?
Yes! We offer gift options so you can surprise a loved one with a curated box of fresh and local products. Just enter the recipient’s address in the delivery details, and we'll take care of the rest. You can also include a personalised message to add that special touch. Rest assured, the recipient won't see any price information.
Can I add a note or special instructions for my delivery?
Yes, you can add special instructions for your delivery in the "Notes" section at the checkout.
What is the Dynamic Dollars rewards program?
With Dynamic Dollars, you earn 1 point for every dollar spent. You can redeem your points as you shop or save them up for future purchases. Watch out for special occasions where you can earn double points!