Knowledge Hub

Eatlocal delivers seasonal fruit and vegetable boxes across the South Island. We work with NZ growers and artisan producers, so you get premium quality produce and locally made food speedily to your door.

Ordering is easy! Just choose your fruit and vege box on our website, select your delivery area, and check out online. You’ll receive a confirmation email, and we’ll deliver your box fresh to your door.

We’re here to help. If you contact us during business hours (9am–5pm), we’ll get back to you as quickly as we can. Outside these hours, we’ll reply as soon as possible on the following working day.

Absolutely! You can set up a weekly or fortnightly fruit and veg box subscription and enjoy a discount when you commit to 12 deliveries. You can pause, skip, or change your subscription anytime through your account.

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Learn more or start your plan on our Subscription page.

Yes - you can cancel if needed. Just note that any subscription savings you’ve used will be reconciled in your final invoice. Want to pause instead? Let us know - we’re flexible!

We deliver fresh fruit and vege boxes across the entire South Island - Tasman, Nelson, Marlborough, West Coast, Canterbury, Otago and Southland, including all rural areas. See our full Shipping & Delivery details here.

We deliver Monday to Friday across the South Island.

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Urban delivery
• Usually 1–2 working days
• Flat delivery fee: $10

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Rural delivery
• Usually 2–4 working days
• Flat delivery fee: $15

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Orders placed by 11:30am are sent next day.
For areas outside Canterbury, orders received on Thursdays are sent on the following Monday, as we can’t guarantee overnight delivery.

We’ll be taking a break over Christmas, so here’s when to get your final orders in:

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Christchurch & Canterbury

• Friday 19 Dec – Order cut-off at 11.30am

• Tuesday 23 Dec – Final orders dispatched

• Re-opening Monday 19 January​

Rest of South Island

• Friday 19 Dec – Order cut-off at 11.30am

• Monday 22 Dec – Final orders dispatched

• Re-opening Monday 19 January

Yes! We can deliver to rural addresses across the South Island.  Please place rural orders by 11:30 am Monday for Tuesday dispatch.

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• Flat fee: $15

• Delivery: 2–4 working days (often quicker)

• Note: Subscriptions aren’t available for rural addresses, but regular orders are welcome!

• Not sure if you're rural? Check here: NZ Post postcode checker.

Because rural delivery costs are higher and the subscription discount makes it tough to keep quality and value consistent. Regular rural orders are still very much welcome, though.

We dispatch orders daily for delivery Monday to Friday, using our trusted courier network to get your box there as quickly as possible.

Any time works. Our cut-off for next-day dispatch is 11.30am, and we send orders out as soon as possible after they come in. Delivery times then depend on the courier runs in your area.

Deliveries happen throughout the working day, even as late as 6 pm, depending on courier routes and workload.

The courier will leave your box in a safe place (just let us know in the checkout notes, e.g. 'behind gate' or 'on back deck'). In summer, pick a shady spot for freshness.

At the current time, we deliver to the South Island only.

Yes - just add your preferred date in the “add a note for us” box at checkout, and we’ll do our best to work around it.

Delivery schedules change around public holidays. We’ll share updates via email, socials, and on the website in advance.

Yes - as long as someone is available to receive the delivery during business hours, we’ll deliver to any business type. 

Your satisfaction is our success story! We stand firmly behind the quality of our products, so if you're not happy, let us know right away. We can either issue a  refund, or a replacement if the order was placed via Afterpay. See our Guarantee.

Yes - use the “add a note for us” section at checkout for any delivery instructions or special requests.

Yes - just email joanne@eatlocal.nz with what you'd like to add or remove, and we'll take care of it.  If the value of your order changes, we’ll send you either an updated invoice or a credit note.

Yes - that’s what we do best. With Custom Content you choose the fruit, veges, and artisan extras you want. You can also add extras to our Good-to-Go boxes so they suit you perfectly.

Because our products are perishable, we don’t accept returns. If there’s an issue with your order, let us know within 24 hours and we’ll either refund or replace the item. Please note we can’t offer refunds for change of mind or Afterpay orders.

Yes, our minimum order for home deliveries is $30.

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For Fruit At Work deliveries, our minimum order is $50 + GST.

Create an Eatlocal account to view past orders, access your Wishlist, and manage your details easily.

Tag 1 is the best of the best. It signifies produce with top freshness, appearance, and quality - no defects, prime size, vibrant colour, and great texture.

We proudly source fresh, seasonal produce from trusted local growers and artisan food producers across New Zealand.

We prioritise local wherever possible, and may bring in imported items only when NZ versions aren’t in season. The exception is bananas, which are currently imported - though it’s our dream to one day stock NZ-grown bananas.

Our boxes reflect the seasons. Stock changes with availability - you’ll always get what’s freshest. We update the site regularly.

Stone fruit and other seasonal favourites land as soon as the first pick hits the market. We keep in close contact with our growers, so the moment peaches, nectarines, cherries or plums are ready, they’re added to the website. Seasonal lines can move fast, so it’s worth checking in regularly during peak season.

Weather, crop availability, and demand can affect supply, and prices reflect that. We stay transparent and update prices to stay fair to both producers and customers.

Because you’re getting Tag 1, premium-quality produce, fresh and local - and  our growers are compensated fairly. It’s about quality, not just price.

We only send produce we’d choose ourselves. No offloading surplus or inferior stock - just consistently excellent, locally grown produce delivered fast.

We have a small but mighty range of organic products.  Check back soon as we add more in the future.

Absolutely. Use the site filters to find vegan, dairy-free, gluten-free, and other options easily.

Yes! We love customer requests. Let us know what you’re after, and we’ll try to source it for you.

Because we’re seasonal! Items end when the growers run out, the season ends, or we swap in fresh new stock. We also retire low-demand items to keep our range exciting.

We accept Visa, Mastercard, American Express, Afterpay, and ANZ bank transfer. Card payments are processed securely via Stripe.

Yes - Afterpay lets you pay in four interest-free instalments. If there’s an issue with your order, we’ll replace the item instead of refunding due to merchant processing limitations.

Yes! Just enter the recipient’s details and a personal message at checkout. We’ll hide the price for a special surprise delivery.

Yes! We offer e-Gift Cards starting from $10. We’ll email them to your recipient with your personal message included.

Fruit At Work is a service that delivers fresh, premium-quality, seasonal fruit boxes to Christchurch offices, along with extras like milk (dairy and alternatives), tea, coffee, juice, and honey.

Our customers love it!  We often arrive to cheers - "Yay, the fruit's here!"

"A wee thank you for everything you do for us, your delicious fruit box is LOVED by our team."

No lock-ins, no contracts. You can scale up, scale down, or pause your order at any time based on your team’s needs.

Only the best. Seasonal, fresh, nutrient-rich fruit carefully packed for flavour and enjoyment every week.

Providing Fruit at Work in the office offers a healthy alternative to typical snacks, helps team members feel appreciated, and can contribute to a happier, more productive workplace environment.

Our fruit is fresher, hasn’t passed through many hands, and lasts longer. Plus, you get to skip the shopping, and we deliver straight to your office with zero hassle.

Most people snack on around two pieces a day. Tell us your headcount and fruit preferences - we’ll size your order accordingly, and you can adjust anytime.

• Summer: nectarines, apricots, peacharines, plums, peaches, pluots, cherries, oranges, bananas, blueberries

• Autumn: bananas, kiwifruit (all kinds), feijoas, apples, pears, grapes

• Winter: bananas, mandarins, apples, pears, grapes, oranges, kiwifruit

• Spring: mandarins, oranges, bananas, apples, kiwifruit

Keep it cool and dry:

• Avoid heat and sunlight (like coffee areas)

• Store berries, grapes, and ripe stone fruit in the fridge

• Keep bananas, apples, pears, and citrus at room temp

• Separate ethylene-producing fruit (like apples and bananas) from others

• Wash fruit only right before eating to avoid spoilage

We can invoice monthly to your accounts team - no need to fiddle with credit cards if you don't want to.

Absolutely! You’ll find us here:
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Instagram
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Loved your box? We’d appreciate your review on Google, Facebook, or on the product page. Unsure about something? Email or call us directly - we’ll fix it.

Yes! Head to Refer Friends, grab your link, and share away. When someone you refer orders, you both score a discount.

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