Shipping Policy

Our delivery guidelines

Delivery Timeframes

Orders are typically processed within 1-2 business days of receipt (sometimes the same day!). Once dispatched, delivery typically takes:

Urban addresses: 1-3 business days
Rural addresses: 1-4 business days (rural orders sent Tuesday at the latest).

Please note that these are estimated timeframes and may vary during peak periods or due to circumstances beyond our control.

Rural Delivery Surcharge

Some addresses classified as rural by NZ Post attract an additional delivery fee.

If the urban shipping option is selected at checkout, but your address is later confirmed as rural:

We’ll get in touch to let you know and provide the rural delivery surcharge amount.
Your order will be put on hold until the extra payment is received.
Once full payment is confirmed, we’ll dispatch your order right away.

To avoid delays, we recommend checking your address classification before ordering using NZ Post's Address & Postcode Finder. Please note that final rural classification is determined by NZ Post.

Order Tracking

Once your order is dispatched, you will receive:

A shipping confirmation email.
A tracking number and a link to track your delivery online.

Delivery Instructions

Please ensure your shipping address is complete and accurate.
Include any specific delivery instructions at checkout (ie leave at front porch).

Damaged Items

We take great care in packing your order, but if anything arrives damaged, we're here to help.

Contact us within 24 hours of delivery.
Include your order number and clear photos of the damaged items.
We'll work with you to resolve the issue promptly. See our guarantee here.

NZ Shipping

We currently ship within the South Island only.

For any shipping-related queries, please contact us:

Email: office@eatlocal.nz
Phone: 0220 177 432

Policy Updates

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with the latest revision date.

Revised: 17.07.25.

shipping