Eatlocal Shipping Policy

Delivery Timeframes

Orders are typically processed within 1-2 business days of receipt (sometimes the same day). Once dispatched, delivery usually takes:

Urban addresses: 1-3 business days
Rural addresses: 2-4 business days

Please note that these are estimated timeframes and may vary during peak periods or due to circumstances beyond our control.

Rural Delivery Surcharge

Rural deliveries incur additional costs as determined by our courier network. If you select urban shipping at checkout but your address is deemed rural by our courier network:

We will contact you with the additional cost
Your order will be held until the rural delivery surcharge is paid
Orders will only be dispatched once full payment is received

To avoid delays, please verify your address classification before ordering. While you can check your address status using NZ Post's Address Postcode Finder. Please note that final rural classification is determined by our courier network.

Order Tracking

Once your order is dispatched, you will receive:

A shipping confirmation email
Tracking number and a link to track your delivery online (Parcelwings only)

Delivery Instructions

Please ensure your shipping address is complete and accurate
Include any specific delivery instructions at checkout

Damaged Items

We take great care in packing your order, but if anything arrives damaged, we're here to help.

Contact us within 24 hours of delivery
Include your order number and clear photos of the damaged items
We'll work with you to resolve the issue promptly. See our guarantee here.

National Shipping

We currently ship within the South Island only.

For any shipping-related queries, please contact us:

Email: office@eatlocal.nz
Phone: 0220 177 432

Policy Updates

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with the latest revision date.

Revised: 03.02.2025